Built at scale.
Inside a real business.

I run Revenue Operations for an 80-location pet care company. Mostly a team of one, using AI to build what would usually take an agency or a few more hires.

Book a call → See the work
Tucker Strycharz
Tucker Strycharz
Head of Revenue Operations,
Best Friends Pet Care
Email LinkedIn
450
hours a month back for the team,
at 99% accuracy
88%
less spent on CRM software,
$178,796 a year
$5.4M
in tracked CRM revenue in year one,
up from under $100K

Best Friends Pet Care, April 2025 to today

The whole business grew.

Across all 80 centers since I joined.

+6.1 ptsComparable salesBetter every quarter
18 → 38Centers growing 5%+Out of 80
+20%Four-wall EBITDA
+24%Average boarding ticket
+71%Daycare revenue

Where I've worked.

Head of Revenue Operations (Sr. Manager)
Best Friends Pet Care
Jul 2026 – Present
  • Built and lead Revenue Operations for an 80-location pet care platform.
  • Comparable sales have improved every quarter since I joined, up 6.1 points.
  • Centers growing 5% or more went from 18 to 38, and four-wall EBITDA is up 20%.
  • My AI systems save the team 450 hours a month at 99% accuracy, and one terminal runs all 80 POS accounts.
  • Moved 4 tools and 500+ inboxes onto one platform, and it paid for itself in under 3 weeks.
  • CRM software cost dropped 88%, from $21,100 to $2,588 a month, saving $178,796 a year.
Revenue Operations Manager
Best Friends Pet Care
Apr 2025 – Jul 2026
  • Built the CRM from under $100K to $5.4M in tracked revenue in its first year.
  • New-lead nurture converts at 31%, bringing in 1,800 new customers and $1.3M ACV in 4 months.
  • Win-back brings back 10% of lapsed customers, 2,100 of them in 6 months ($1.6M ACV).
  • Ran 29 CRM campaigns across email, SMS and lifecycle. The seasonal ones drove $2.4M in net sales and 19,200 reservations.
  • Average boarding ticket rose 24% and daycare revenue 71%, while promo-discount sales fell 82% a quarter.
  • Built a B2B lead-gen CRM for 40+ brands ($2.6M tracked, $4.2M pipeline). Helped integrate 10 acquisitions, led 3 POS migrations.
Assistant Brand Manager
Bacardi Rums North America, Miami
2023 – 2024
  • Led CRM, email and digital strategy for Bacardi Rums North America.
  • Grew first-party data by 200,000+ leads and lifted ecommerce CTR 3% year over year.
  • Launched a new SKU that added $2M in incremental NSV.
  • Managed multimillion-dollar agency and RFP budgets.
  • Brand team lead for data analytics and insights: commercial reporting, emerging trends and where to put A&P investment next.
Brand Associate
Bacardi Management Development Program, Dubai and Miami
2021 – 2023
  • Rotations in financial analysis, brand health reporting and self-service data.
  • Built a PowerPivot demand planning model for the AMEA region that projected margin shifts by SKU.
  • Built an M&E dashboard that gave brand and sales leadership direct ownership of their budgets.
BBA, Business Administration, Finance
William & Mary
2017 – 2021
  • Cum Laude, 3.52 GPA.
  • Varsity football. W&M Athletics Provost Award for academic achievement in 2018 and 2019.

What I've built.

01CommandbaseOne terminal runs all 80 POS accounts.→
02Software consolidation4 tools and 500+ inboxes on one platform, for 88% less.
03Lifecycle marketing automationNurture and win-back for 80 locations. $5.4M in year one.→ 04AI voice receptionistAnswers calls, qualifies leads and routes them.→ 05AI text repliesTexts customers back and moves them toward a booking.→ 06Company BrainInstant answers from company docs, policies and data.→ 07AI brand kitsOn-brand marketing for 40+ brands, on request.→
08B2B lead-gen CRMScoring and pipeline for 40+ brands. $2.6M tracked.
09AI auditsWhere the hours go, and what to fix first.→

See it working.

See all the work, with more on each →

Your personal AI operations team.

Book thirty minutes, or email me at [email protected].

Book a call → Email Me